free chatbot using an intuitive visual builder that lets you drag and drop components to build your custom chatbot with ease. You can also train your chatbot on custom FAQs, sitemaps, and text inputs to ensure responses are accurate and up-to-date. Also, Chatling chatbot is multilingual. It can communicate with your patients in any language. Even More AI for Business Side of Your Practice The AI chatbots mentioned can also be leveraged for dental market-ing. Other AI applications are currently used for insurance claims verification and filing, business performance analysis, and other administrative tasks. For example, Zoom has added an AI-powered auto-transcription app, Dubbed Fathom, to automatically take writ-ten notes on Zoom meetings. In addition, Fathom can generate a comprehensive written summary of the video meeting, including key insights and action items. To help protect our patient database, there are multiple AI-powered cyber security applications such as Bitdefender Antivirus Plus, Sophos Home premium, NeuShield Data Sentinel, etc. to watch for unexpected behaviors in the computer system that can help defeat potential hackers. Some believe that dental support organizations (DSOs) are more interested in AI than solo dentists because their business models are geared toward productivity and effi-ciency, and they have access to huge amounts of data; but many others envision dental AI will be a winner for both the solo practition-ers who adopt AI and for DSOs. “AI is a tide that’s going to lift all boats,” acclaimed Kyle Stanley, Chief Clinical Officer of Pearl. Furthermore, since the beginning of digital dentistry, clinicians have been accumulating a huge amount of data within our practice manage-ment systems as well as the radiol-ogy databases. Until now, most of us just store them without thoughts of doing something more with it. AI can find patterns, discover meanings, form generalities, and/or AI Tools to Monitor Treatment In the age of the COVID-19 pandemic, having AI-powered tools to help with monitoring orthodon-tic patients remotely has proven to be very beneficial. Invisalign Virtual Care AI, https://www.invisalign.com/provide r/virtual-solutions/virtual-care-ai, for example, offers some great features: AI-assisted Photo Capture: Patient can use the Invisalign lens on their smart phones to capture photos via the My Invisalign App for patients with a next-generation user inter-face and intelligent real-time photo guidance. Patients send photos with every aligner change and receive progress notifications on their My Invisalign App. No separate remote monitoring app is required. AI-assisted Automatic Assessment: This can give tooth-specific detail. Aligner spaces are measured and highlighted individually for each tooth. This enables doctors to quickly hone-in on problem areas where teeth do not correctly fit into the tray. Any exceptions to treat-ment progress, such as an aligner fit or a tooth that is not moving as expected are flagged for doctor review, helping ensure patient treat-ments are being monitored between in-office visits. AI-assisted Automated Notification: Automated Notifications are deliv-ered to patients through the My Invisalign App in ~1 hour based on doctor settings. Patients are instructed to advance to the next tray if their treatment is tracking well, or to stay on their current aligner or to contact their doctor if their treatment is off track. Auto-mated notifications enable practices to prioritize patients review. Another important AI applica-tion in orthodontic practice is chat-bots. A chatbot is a computer program that simulates human conversation. Chatbot integration on your practice website is a better and faster way to handle inquiries especially when they are originated online. Chatbots fill in the gaps when staff are not available to answer the phones. Chatbots can also work after the hours when no one is physically in the office. They can triage and direct patients to the appropriate team member or a library of pre-recorded instructions related to orthodontic emergencies. By leveraging AI chatbots, your practice can significantly improve response times and elevate the over-all patient experiences. For example, Chatling (https://chatling.ai) is a customiz-able AI-powered chatbot tailored to your business. This option has a generous free plan. You can create a 18 Summer 2024 JAOS
Journal of the American Orthodontic Society Summer 2024: Page 18
